General Conditions of Use

1- General:
These general conditions of sale apply strictly to all sales of products made in Spain, Portugal and Europe, including the Canary Islands, the Balearic Islands, Ceuta and Melilla by, with C.I.F. number B02592947, for natural persons.

Any order made to necessarily implies as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of ASTRAL LABS in force on the day the corresponding order is made. In addition, the Client acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by ASTRAL LABS. The fact that ASTRAL LABS does not resort to any of the present conditions at any given time cannot be interpreted nor will it be equivalent to renouncing them in the future or in the past.

Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

2- Prices:
The prices published in ASTRAL LABS are in Euros and are valid except for typographical errors. All prices carry the VAT included applicable on the day of the order, any change of VAT rate will be automatically applied to the prices of the products for sale at

Offers on products for sale on will be displayed in the “OUTLET” section or indicated on the product sheet and, if not indicated otherwise, will be valid as long as they are displayed on the screen.

3- Different payment methods:
When placing the order, the customer can freely choose to pay for purchases made at by:

-Credit card with Bankia REDSYS secure payment gateway.


-Wire transfer.

4- Product:
The offers presented by ASTRAL LABS are valid within the limit of available stocks. ASTRAL LABS reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.

The photographs, graphics and descriptions of the products proposed for sale are only indicative and do not compromise the seller ASTRAL LABS in any way.

5- Shipments:
The products purchased will be delivered to the person and to the address indicated in the order.
By default, invoices will be sent to the email address indicated by the customer at the time of registration at
On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
However, your delay will not imply or cancel the order or compensation.
An order is considered delivered at the time the carrier delivers the package or packages to the customer and he signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all the anomalies on the delivery receipt.
For shipments outside Spain and Portugal contact us.

6- Return and cancellation policies
6-1 Return of merchandise:
Our policy, complying with current regulations, is to grant you the right to return any item purchased at within 7 days from the date of receipt.

It will be returned in its original packaging, sealed and in perfect condition.
Before making the return, you will have to notify the Customer Service department.

If the cause of the return is that the returned item is defective or does not correspond to what was requested in the order, ASTRAL LABS will bear the costs of the return and new shipment. In no case.

ASTRAL LABS will reimburse the cost of the purchased product, but if it is replaced by any other item, we will take care of the amount of the new shipment to the customer, if the customer does not want the product, he will have to pay the return shipping costs.

6-2 Cancellation of order:
If the cancellation of the order arrives before the goods leave the customer will not have any expenses. In the case of a cancellation after the order is shipped, the customer will be responsible for the shipping costs as well as the return costs of this same order.

7- Warranty

The Seller guarantees that the goods at the time of shipment correspond to the description made by the seller.
All our products come with a 28 day Warranty. Buyers should be aware that our electronic cigarettes atomizers and E. Rechargeable batteries of cigarettes, despite referring to the highest quality are functional devices that can fail or degrade over a period of time, especially if in constant use ( A lifespan of electric cigarettes Natural atomizers is around 7 to 30 days and the electronic cigarette batteries life expectancy is 2-3 months).

In addition to the general warranties, there are specific products that, due to their low offer price, lack these conditions, the applicable ones being those that appear in their detail.

  The warranties do not apply in the case of abuse or neglect of any item of the product, made by the Buyer or any other third party.

  All other guarantees, conditions or terms relating to the suitability for the use, commercialization or condition of the Goods, whether implicit by law, common law or otherwise are excluded, and the buyer is satisfied as to the suitability of the goods. Products for the purpose of the buyer.

 Limited warranties

While we strive to ensure that the information on this website is correct, we do not guarantee its integrity or accuracy, nor are we committed to ensuring that the site remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranty implied by the law of satisfactory quality, fitness for use and / or the use of reasonable care and expertise).

Limitation of Liability
Unless implied by law when the buyer operates as a consumer, in case of any violation of these Terms and Conditions by the Seller the resources on the part of the Buyer will be limited to damages that in no case exceed the price of the goods and the seller will in no case be liable for any indirect, incidental or consequential loss or damage.
These Terms and Conditions (or elsewhere on our website) that exclude or limit the responsibility of the seller, for fraud, death or personal injury arising from the negligence of the Seller or the agents of the seller or employees.
Notwithstanding the foregoing, our liability to any third party in connection with the use of our website or by virtue of or in connection with these terms of use, whether contractual, extra-contractual (including negligence) or otherwise, will be limited by as follows:
(a) to the extent that the website and the information and services on the website are provided at no cost, the seller will not be liable for any loss or damage of any nature;
(b) the seller will not be liable for consequential, indirect or special losses or damages;
(c) that the seller will not be responsible for any loss of health, benefits, income, income, anticipated savings, contracts, business, goodwill, reputation, data or information;
(d) Seller will not be liable for any loss or damage arising from any event or events beyond our reasonable control.

Overwhelming force
The Seller will not be liable for any delay or breach of any of its obligations if the delay or failure of the results of events or circumstances beyond its control, including but not limited to, strikes, lockouts, accidents, war, fire, failure of communications, telecommunications or computer systems, breakdowns of the facilities or machinery or the shortage or lack of availability of raw materials from a natural source of supply, and the seller shall be entitled to a reasonable extension of its obligations.

Changes of Terms
The seller will have the right to modify these Terms and Conditions at any time, but this right will not affect the existing terms and conditions accepted by the buyer to make a purchase.

The seller may revise these terms of use from time to time. Revised terms of use apply to the use of the seller's website from the date of publication of the revised terms of use on the seller's website. Please check this page periodically to make sure you are familiar with the current version.


Exclusion of third party rights
These terms of use are for the benefit of any buyer, consumer or a third party and the seller, and are not intended to benefit third parties nor may they be met by any third party. The exercise of the seller and the rights of any other person in relation to these terms of use is not subject to the consent of third parties.

Total agreement
These terms of use, together with the privacy policy of the Seller, constitute the entire agreement between the buyer and the seller in relation to the use of any person of the seller's website, and supersede all previous agreements regarding any use of This website, in any form.

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